Privacy Policy

1. Who we are

MicroCache d.o.o. is a software development company based in Croatia. We provide software development, web development, mobile app development, integrations, automation, consulting, and related technology services.

Company: MicroCache d.o.o.
Website: https://microcache.io
Email: support@microcache.io

2. What personal data we collect

We may collect personal data when you visit our website, contact us, request a quote, discuss a project, or communicate with us.

• Name and surname
• Email address
• Company name
• Phone number, if you provide it
• Website URL, if you provide it
• Project timeline, budget, and project details
• Messages, attachments, or other information you choose to send us
• Technical data such as IP address, browser type, device type, pages visited, and approximate location

3. How we collect personal data

We collect personal data directly from you when you submit a contact form, send us an email, schedule a meeting, request a proposal, or communicate with us.

We may also collect limited technical data automatically when you visit our website, such as through server logs, cookies, analytics tools, or security tools.

4. Why we use your personal data

We use personal data for the following purposes:

• To respond to your inquiry
• To understand your project requirements
• To prepare proposals, estimates, or contracts
• To provide software development and consulting services
• To manage communication with clients, leads, and business partners
• To improve our website, services, and user experience
• To protect our website, systems, and business from misuse or security threats
• To comply with legal, accounting, tax, or regulatory obligations

5. Legal basis for processing

Depending on the situation, we process personal data based on one or more of the following legal bases:

• Pre-contractual or contractual necessity — when you contact us about a project, request a quote, or use our services.
• Legitimate interest — when we operate, secure, improve, and promote our business and website.
• Consent — where consent is required, such as for certain cookies or optional marketing communication.
• Legal obligation — where we must keep records for accounting, tax, legal, or regulatory reasons.

6. Cookies and analytics

Our website may use cookies and similar technologies to make the website work, improve performance, understand how visitors use the site, and protect the site from misuse.

Where required by law, we will ask for your consent before using non-essential cookies, such as analytics or marketing cookies. You can control cookies through your browser settings.

7. Who we share personal data with

We do not sell your personal data. We may share personal data with trusted service providers who help us operate our business and provide our services.

These providers may include:

• Website hosting providers
• Email and communication providers
• Analytics and security providers
• Project management and productivity tools
• Accounting, legal, and administrative service providers
• Payment providers, if payments are processed

We may also disclose personal data if required by law, court order, government authority, or to protect our legal rights.

8. International data transfers

Some service providers we use may process data outside the European Economic Area. Where this happens, we take appropriate measures to protect your personal data in accordance with applicable data protection laws.

9. How long we keep personal data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

• Inquiry and contact data may be kept while we communicate with you and manage business opportunities.
• Client and project data may be kept for the duration of the project and for a reasonable period afterwards.
• Accounting, tax, and legal records may be kept for the period required by law.
• Technical logs are usually kept for a limited period unless needed for security or legal reasons.

10. How we protect personal data

We use reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based service is completely secure, and we cannot guarantee absolute security.

11. Your rights

Under applicable data protection laws, including the GDPR, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Request restriction of processing
• Object to processing based on legitimate interest
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at support@microcache.io.

12. Croatian supervisory authority

If you are located in Croatia or the European Union, you may also contact your local data protection authority. In Croatia, the supervisory authority is:

Agencija za zaštitu osobnih podataka / AZOP
Website: https://azop.hr

13. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend that you read their privacy policies before providing any personal data.

14. Product-specific privacy policies

MicroCache may operate separate products, applications, or startup projects. Those products may collect and process different categories of personal data. In such cases, a separate product-specific privacy policy may apply.

If there is a conflict between this general MicroCache Privacy Policy and a product-specific privacy policy, the product-specific privacy policy will apply to that product.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last updated” date.